Just started reading this so I can’t give it a thumbs up or down yet. But early on it seems like a good read.
I wanted to share Principle 2:
“Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around.”
~Leo Buscaglia
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One response
Leo,
Thank you for taking the time to start reading and sharing thoughts about my book “The Starbucks Experience.” I am in your debt.
Joseph Michelli
http://www.josephmichelli.com