The Starbucks Experience
Just started reading this so I can’t give it a thumbs up or down yet.  But early on it seems like a good read.

I wanted to share Principle 2:

“Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around.”

~Leo Buscaglia




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