This post was inspired during one of those “aha” moments while watching The Daily Show last night. It was not inspired due to an unhappy customer. We have not had one of those, yet! We are trying to avoid that.
Yes, we have a return policy. And yes, we know what a big pain-in-the-butt policies can be, escpecially return policies. We hate policies. In fact, the main reason we have a policy established had to do with setting up an online business in the first place, most payment processing companies require it.
For that reason, the return policy will remain on the site. Now, if you are happy with the return policy, great, then No Worries.
But here’s the deal - If you have any questions, concerns, or issues with your Snoloha purchase, simply email us or give us a ring so we can keep you happy as a customer. It doesn’t make sense to alienate customers due to some stupid policy.
Our goal is to keep you happy. Policies usually get in the way of that. They often lead to disagreements and unhappy customers. We’ve all been victims of some terrible company policy. You know the story - The unhappy employee says there is nothing they can do, that “it’s our policy”. You ask for the manager. You go ’round and ’round, only to hear the same excuse, “I’m sorry, but it’s our policy”. So you leave, unhappy.
We really don’t want those types of conversations with our customers. So let’s avoid them altogether. Let us know if you have any issues so we can all continue being happy!
We look forward to hearing from you. And thank you for your interest in Snoloha!
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I hear these guys quite a bit when listening to Radio Margaritaville on Sirius.
