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Customer Service
Answers to those questions that bother you so
Please email us with any concerns - customerservice@snoloha.com
Yes, we have a Return Policy. And yes, we know policies are a pain and complicate things.
So here's the deal - If you have a return or exchange, just give a call or shoot us an email and we'll take care of you.
Now, if you are happy with the return policy, great, then No Worries.
Our goal is to keep you happy. Policies usually get in the way of that. They often lead to disagreements and unhappy customers. We really don't want those types of conversations with our customers. So let's avoid them altogether. Let us know if you have any issues so we can all continue being happy!
We look forward to hearing from you. And thank you for you interest in Snoloha.
Return Policy
If for any reason you are not satisfied, send back your order within 30 days of receipt for a refund or exchange. We will not ship the new merchandise until we receive the items(s) you are exchanging. Your return must be in original condition (not washed, not worn, not dirty, undamaged) and must be received by Snoloha within 30 days of your original order. We will not accept returns or exchanges after the 30 day period. You will be responsible for the return shipping but Snoloha will pay for shipping the exchanged item(s) back to you. Refunds will be issued in the same form as the original payment and must be accompanied by the invoice/receipt. Please allow 10 business days from the day we receive the return to process your exchange.
Send Return / Exchange Items to:
Snoloha
Attn: Customer Service
12989 Sunset Drive
Traverse City, MI 49684
Shipping
All Snoloha merchandise is shippedd via UPS and will be shipped within 24-48 hours of your purchase. If you would like to make different shipping arrangements, we'd be happy to accomodate you, just contact us.
Payment Methods
Visa, MasterCard, Discover, American Express
Sales Tax
6% sales tax will be added if your order is being shipped to any location in our home state of Michigan.
Security
You can shop at www.snoloha.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram) (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:
- 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
- Industry leading encryption hardware and software methods and security protocols to protect customer information.
- Compliance with the Payment Card Industry (PCI) Data Security Standard.
For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy
www.snoloha.com is registered with the Authorize.Net Secure Payments Seal program.
